FAQs
How can I contact Ornoir?
You can email us at shivamornoir98@gmail.com, where our customer service team will be happy to help you with whatever you need!
Do you ship worldwide?
Ornoir proudly offers worldwide shipping, ensuring that our premium products are accessible to customers around the world.
Where do you ship from?
Our products are dispatched from our warehouse in India.
Can I change or cancel my order?
As we aim to process orders as fast as possible, you must request any changes or cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.
What payment methods do you accept?
We accept major credit cards (VISA, Mastercard, AMEX), as well as Apple Pay and PayPal for a seamless shopping experience.
When will my order be processed?
All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after processing. Note that we do not ship on weekends.
How long will it take to receive my order?
Due to high demand, please expect a delivery timeframe of 2-4 weeks. Your patience is appreciated as we work diligently to ensure the safe arrival of your order.
What if I don't receive my order?
If you don't receive your order within 30 days after shipping, you are eligible for a full refund.
Will I be charged with customs and taxes?
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties, and related customs fees may be charged once your order arrives at its final destination, determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
How do I return an item?
For returns, please contact us at shivamornoir98@gmail.com. Our team will guide you through the return process.
What if the item(s) I received are defective/incorrect/damaged?
Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s), and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.